Four American Gas Association member companies are among the utilities that received the highest rankings in E Source’s Utility Brand Strength Study.
The study, created in partnership with The Nielsen Company, examined nine different attributes, including price-to-value ratio, communications effectiveness, program offerings, environmental friendliness, and customer service, for more than 80 investor-owned and public utilities across the United States.
AGA is proud to congratulate the following companies:
Customers who were surveyed gave utilities the highest ratings for their reliability, followed by customer service and community involvement. Matthew Burks, senior product manager for E Source Customer Experience Services, said “having strong and consistent messaging is a key asset for those utilities with high brand scores.”
AGA members deliver clean natural gas to more than 177 million Americans and are a true partner in the communities they serve. Many utilities have served their customers for more than 100 years. This past April, hundreds of member company employees attended the AGA Customer Service Conference in Fort Worth, TX where they discussed best practices in a multitude of customer engagement areas including call centers, credit and collection, billing and payment, low income and energy assistance, meter reading, field service, revenue protection, commercial and industrial account management, and energy efficiency.
Click here for more information about the Utility Brand Strength Study.