Lisa O'Leary AGA Member Companies Make Top 10 Social Media List

Natural gas utilities are turning to social media to connect with their customers in a more personal manner, from communicating outages or emergencies, delivering corporate communications messaging and offering direct customer service. Six American Gas Association (AGA) member companies are among the utilities that received the highest marks in E Source’s Utility Social Media Survey. The top 10 were selected by their peers as being leaders in social media.

AGA is thrilled to congratulate the following companies:

Avista Utilities

Duke Energy


Pacific Gas and Electric Co.

Baltimore Gas and Electric Co.

Survey respondents were especially impressed with Avista Utilities’ blog, ranked at the top of the list, for tackling rate cases and customer concern, as well as their man-on-the-street interviews.

As seen during the devastating storms along the Mid-Atlantic region this June, Twitter was the best way for utilities to communicate real-time service outage updates. Customers also turned to the Twitter to ask questions and report outages in their neighborhoods.

With Facebook exceeding 900 million users and Twitter reaching 400 million tweets per day, according to, utilities will continue to engage their customers in new and innovate ways.

To learn more about the top utilities using social media, click here.

Lisa O'Leary

About Lisa O'Leary

Lisa O'Leary is the Manager of Digital Communications for the American Gas Association. Prior to joining AGA, Lisa served as Manager of Multimedia Communications for the Senator John Heinz History Center, "the Smithsonian's home in Pittsburgh," and as a Web Producer at WPXI-TV, Channel 11 News in Pittsburgh, PA. Lisa is a graduate of the University of Pittsburgh with a bachelor’s degree in Communications.
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