Lisa O'Leary AGA Members Named Most Trusted Natural Gas Utilities

AGA Members Named Most Trusted Natural Gas Utilities

Eight American Gas Association (AGA) member companies are among the utilities that received the highest rankings in Market Strategies’ 2014 Utility Trusted Brand & Customer Engagement study.

customersNearly 19,000 residential utility customers served by the 125 largest natural gas, electric and combination utilities in the United States were surveyed to provide insight into the relationship consumers have with their utility providers, including operational satisfaction and product experience.

AGA is proud to congratulate the following utilities that topped the natural gas and combination companies in their region:

Each utility was scored on 28 separate measures in six areas: concern for customers, company reputation, credibility, dedication, environmental performance and community involvement. According to Market Strategies, the report showed that customers of utilities with strong brand trust tend to enroll in more programs and are far more prone to making positive comments on social media and elsewhere about their provider.

Click here for more information about the survey, as well as a full list of the top ranked utilities.

Lisa O'Leary

About Lisa O'Leary

Lisa O'Leary is the Manager of Digital Communications for the American Gas Association. Prior to joining AGA, Lisa served as Manager of Multimedia Communications for the Senator John Heinz History Center, "the Smithsonian's home in Pittsburgh," and as a Web Producer at WPXI-TV, Channel 11 News in Pittsburgh, PA. Lisa is a graduate of the University of Pittsburgh with a bachelor’s degree in Communications.
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