AGA Members Named Most Trusted Natural Gas Utilities
Nearly 19,000 residential utility customers served by the 125 largest natural gas, electric and combination utilities in the United States were surveyed to provide insight into the relationship consumers have with their utility providers, including operational satisfaction and product experience.
AGA is proud to congratulate the following utilities that topped the natural gas and combination companies in their region:
- East – New Jersey Natural Gas, Con Edison
- Midwest – Black Hills Energy, MidAmerican Energy
- South – Oklahoma Natural Gas, CPS Energy
- West – Intermountain Gas Company, NorthWestern Energy
Each utility was scored on 28 separate measures in six areas: concern for customers, company reputation, credibility, dedication, environmental performance and community involvement. According to Market Strategies, the report showed that customers of utilities with strong brand trust tend to enroll in more programs and are far more prone to making positive comments on social media and elsewhere about their provider.
Click here for more information about the survey, as well as a full list of the top ranked utilities.