Author Archives: Jennifer O'Shea

Jennifer O'Shea Overall customer satisfaction reached all-time high in J.D. Power Gas Utility Residential Customer Satisfaction Study

Natural gas utilities remain ahead of the curve when it comes to providing their customers with services that meet their needs and expectations. Driven in large part by affordable prices and customer awareness, overall customer satisfaction with residential gas utilities reached an all-time high according to the 14th annual J.D. Power Gas Utility Residential Customer Satisfaction Study.

The J.D. Power study is a comprehensive evaluation measuring residential customers’ attitudes and overall satisfaction with their gas utility in each region: East, Midwest, South, and West. The study, also examines satisfaction across six factors—billing and payment; price; corporate citizenship; communications; customer service; and field service—and is calculated on a 1,000 point scale.

The following utilities ranked highest in customer satisfaction in their respective region:

The 2015 Gas Utility Residential Customer Satisfaction Study is based on more than 66,000 responses from residential customers of 83 large and midsize gas utilities across the continental United States and was conducted between September 2014 and July 2015.

Congratulations to the AGA members who were ranked for their efforts in the 2015 survey!

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Jennifer O'Shea Natural Gas Utilities Recognized for Residential Customer Satisfaction

J.D. Power’s recently released the 2015 Gas Utility Residential Customer Satisfaction StudySM, which shows that customer satisfaction with residential gas utilities continues to increase. According to J.D. Power, in 2015, overall customer satisfaction with residential gas utilities has increased by 27 points to 671 from 644 in 2014, “continuing an upward trend to an unprecedented level in the study’s history.”

The study, which measures residential customer satisfaction with gas utility companies across six factors (in order of importance): billing and payment; price; corporate citizenship; communications; customer service; and field service, ranks large (serving 400,000 or more residential customers) and midsize (serving between 125,000 and 399,000 residential customers) utility companies in four geographic regions: East, Midwest, South and West. The study is based on more than 66,000 responses from residential customers of 83 large and midsize gas utilities across the continental United States and satisfaction is calculated on a 1,000-point scale.

The following AGA members ranked highest in customer satisfaction in their respective region: New Jersey Natural Gas (East Large), Columbia Gas of Pennsylvania and Elizabethtown Gas in a tie (East Midsize), MidAmerican Energy (Midwest Large), Alliant Energy (Midwest Midsize), Oklahoma Natural Gas (South Large), TECO Peoples Gas (South Midsize), NW Natural (West Large), and Cascade Natural Gas (West Midsize).

AGA members deliver clean, efficient and affordable natural gas to more than 177 million Americans and are a true partner in the communities they serve. Many utilities have served their customers for more than 100 years.

Congratulations to all the AGA members who were recognized by J.D. Power.

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Jennifer O'Shea International Builders’ Show Wrap

We were thrilled to have HGTV’s Carter Oosterhouse join the gas industry booth at the annual International Builders’ Show (IBS) in Orlando, FL during the week of January 10, 2011. Carter is the celebrity ambassador for the Council for Responsible Energy (CRE), and in this role he participated in the booth both at the Professional Women in Building Leadership Breakfast and during scheduled times throughout the show greeting booth attendees, signing autographs and of course, talking about the many benefits of natural gas.

“It’s easy for me to talk about natural gas—I grew up with gas and still use it today in my homes in Michigan and California,” Carter said, adding, “Building with natural gas provides the competitive edge for all that it delivers—greater efficiency without sacrifice, eco-friendliness, energy security and lower operating costs for continued savings.”

Carter has long been passionate about the environment and focuses much of his work on green building solutions and design alternatives that conserve energy and reduce environmental waste. He is a strong advocate for the energy efficiency efforts we promote in the natural gas industry and has been a fervent supporter of CRE’s efforts. Judging by the many photo ops he posed for, he is quite the crowd pleaser and we could not be more pleased he was able to participate in the show!

We hope you enjoy these photos from Carter’s activities throughout the week, and make sure to keep a look out on the CRE website for further activities with Carter…there’s lots more in store for 2011!

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Jennifer O'Shea AGA Welcomes the Honorable Dave McCurdy as its new President & CEO

We are very excited to welcome the Honorable Dave McCurdy to the AGA family as the  new president and CEO to succeed Dave Parker, who has served as AGA’s president and CEO since 1997. Parker is officially retiring at the end of the year and McCurdy is expected to take the helm of AGA in early 2011.

Most recently McCurdy served as president and CEO of the Alliance of Automobile Manufacturers where he led the industry in building a new collaborative approach to development of federal policies. McCurdy joined the Alliance in 2007 after serving as president and CEO of the Electronics Industry Alliance (EIA) for eight years. Prior to leading the EIA, McCurdy had a distinguished career in the United States House of Representatives, served as an assistant attorney general of Oklahoma and in private law practice.

He clearly has a stellar background and all of us at AGA are thrilled that he is joining this great organization. While we will all miss Dave Parker greatly, we are confident he is leaving AGA and our member in good hands and we are excited about the years ahead.

For more on Dave McCurdy’s background you can see the full press release here, and don’t forget to leave a few congratulatory words for both Daves below.

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