Author Archives: Lisa O'Leary

Lisa O'Leary

About Lisa O'Leary

Lisa O'Leary is the Manager of Digital Communications for the American Gas Association. Prior to joining AGA, Lisa served as Manager of Multimedia Communications for the Senator John Heinz History Center, "the Smithsonian's home in Pittsburgh," and as a Web Producer at WPXI-TV, Channel 11 News in Pittsburgh, PA. Lisa is a graduate of the University of Pittsburgh with a bachelor’s degree in Communications.

Lisa O'Leary AGA Members Among 2015 Most Trusted Natural Gas, Combination Utilities

Utilities Building Brand Trust Among Residential Customers

According to a recent study published by Cognet Energy Reports, trust in utilities from residential customers continues to increase. The score for brand trust increased by 29 points over the 2014 score to 685 (on a 1,000-point scale), according to the Residential Utility Trusted Brand & Customer Engagement study, which also measures the overall customer engagement relationship. Brand trust is comprised of six factors: company reputation and advocacy, customer focus, community support, communication effectiveness, environmental dedication and reliable quality.

Multiple American Gas Association (AGA) members were among the most trusted natural gas and combination utilities ranked in the study, achieving top regional designation (or top two in region) and a brand trust score above the utility average of 685. AGA is proud to congratulation the following members:

Natural Gas
South
TECO Peoples Gas – 767
Piedmont Natural Gas – 766

West
Southwest Gas – 763
SoCalGas – 757
NW Natural – 746

Midwest
Columbia Gas of Ohio – 736
Citizens Energy – 699

East
New Jersey Natural Gas – 723
UGI Utilities – 699
National Fuel Gas – 689

Combination (Natural Gas & Electric)
South
CPS Energy – 748

West
Northwestern Energy – 688

Midwest
DTE Energy – 723
Wisconsin Public Service – 717
MidAmerican Energy – 714
Xcel Energy – Midwest – 714
Consumers Energy – 709
Alliant Energy – 709

East
Delmarva Power – 689

Cogent Report 2015

The results of the study were taken from a web-based survey among residential electric and natural gas utility customers of the largest 125 utility companies in the U.S., based on residential customer counts. Among the factors composing brand trust, customer focus, as well as company reputation and advocacy were key drivers and improved the most over last year, according to the study.

AGA utility members deliver clean and affordable natural gas to more than 177 million Americans, and work consistently to enhance safety and reliability, strengthen and grow our country’s infrastructure, improve our environmental footprint, and give back to the local communities they serve – some as many as 100 years.

To learn more about the 2015 Residential Utility Trusted Brand & Customer Engagement study, click here.

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Lisa O'Leary American Gas Association Named Top Workplace for 2015

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The Washington Post recently released its Top Workplaces for 2015, including the American Gas Association (AGA) as number 28 out of 75 small employers. Watch the video below to meet some of the people on AGA’s staff who work tirelessly to help advocate for the natural gas industry.

For more information about the award, read AGA’s recent news release.

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Lisa O'Leary Atmos Energy Receives First Annual AGA Safety Awareness Video Excellence Award

While natural gas utilities are dedicated to enhancing the safety of their operations, public awareness is a critical part of safe natural gas delivery. Finding effective ways to spread safety messages goes a long way toward ensuring that everyone can safely enjoy the benefits of natural gas.

This year, the American Gas Association (AGA) held our first annual AGA Safety Awareness Video Excellence (SAVE) Award, recognizing the outstanding contributions utilities across the country make in advancing natural gas safety communications.

(From L-R: Ronald Bradley, VP, Gas Operations, PECO Energy and AGA Operations Conference Chairman; Michael Haefner, Executive VP, Atmos Energy; Jeff Knights, VP, Technical Services - Mid-Texas Division, Atmos Energy; Christina Sames, VP, Operations & Engineering, AGA)

(From L-R: Ronald Bradley, VP, Gas Operations, PECO Energy and AGA Operations Conference Chairman; Michael Haefner, Executive VP, Atmos Energy; Jeff Knights, VP, Technical Services – Mid-Texas Division, Atmos Energy; Christina Sames, VP, Operations & Engineering, AGA)

AGA is pleased to announce the 2015 overall award recipient is Atmos Energy for their video submission, “Do You Dig It? Always Call Before You Dig”.  We’d also like to congratulate Co Serve for receiving the most public votes on AGA’s Facebook page for its “Mr. Diggs Gets the 411 on 811 (Armadillo Whisperer)” video.

AGA received many great submissions, and we encourage everyone to check them out on AGA’s YouTube channel by clicking on the “AGA Safety Video Award Submissions 2015″ playlist. Details about the 2016 SAVE Award will be posted on AGA’s website at a later date. In the meantime, share the creative ways your company is spreading natural gas safety messages in the comments section below and you may be featured in an upcoming AGA blog post.

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Lisa O'Leary AGA Financial Forum 2015: Investing in America’s Energy Future

Nearly 550 attendees traveled to Palm Desert, California earlier this week for the 2015 American Gas Association (AGA) Financial Forum. Energy industry executives, security analysts, portfolio managers, rating agencies, and commercial and investment bankers came together to discuss the outlook for the energy industry and individual AGA member companies.

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In addition to nearly 25 formal company presentations, the Financial Forum offered a structured program of technical workshops, financial community visitation tables and organized company dinners to provide substantial time for assessment of company opportunities.

Chris McGill

During the General Session, AGA Vice President of Policy Analysis Chris McGill moderated a panel entitled, “A Long-Term Energy Market with $50 Oil – Impact to Economy and Natural Gas Sector,” which included executives from Ponderosa Advisors LLC, the Natural Gas Supply Association, NiSource Inc., and Devon Energy Corp.  The speakers on the panel discussed the dynamics of moving from an energy market dominated by scarcity to one of abundance, as well as how this may impact the United States’ energy future.

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At the conclusion of the Financial Forum, the 2014 Chairman of the AGA Finance Committee Andrew Evans, of AGL Resources, handed over the reins to current Vice Chairman Steven Rasche, of The Laclede Group Inc. The AGA Finance Committee looks forward to working closely with Rasche throughout the next year, as well as hosting the 2016 Financial Forum next May in Naples, Florida.

Victor Espinoza preakness stakes

Photo Credit: Associated Press

AGA cheered on Call 811-sponsored jockey Victor Espinoza from the Financial Forum as he rode Derby-winning American Pharaoh to victory in the Preakness Stakes. Thanks in part to more than 30 members of the Common Ground Alliance, an organization dedicated to educating professionals and homeowners about the importance of following safe digging procedures, 10 million viewers around the world were reminded of the importance to “Call 811 Before You Dig.” AGA will be watching Espinoza race for the third and final jewel of the Triple Crown, the Belmont Stakes, on Saturday, June 6.

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