Author Archives: Lisa Dundon

Lisa Dundon

About Lisa Dundon

Lisa Dundon is the Manager of Digital Communications for the American Gas Association. Prior to joining AGA, Lisa served as Manager of Multimedia Communications for the Senator John Heinz History Center, "the Smithsonian's home in Pittsburgh," and as a Web Producer at WPXI-TV, Channel 11 News in Pittsburgh, PA. Lisa is a graduate of the University of Pittsburgh with a bachelor’s degree in Communications.

Lisa Dundon Certified Green

AmGasMagCoverWebOct2 232x300 Certified GreenThe work sites of many natural gas compressor stations, storage facilities, and transmission and distribution lines sit on thousands of acres of land. Thanks in part to partnerships between the Wildlife Habitat Council (WHC) and America’s natural gas utilities, the land has become a healthy habitat for desirable wildlife and vegetation.

The cover story for the October issues of American Gas magazine, titled “Certified Green,” focuses on the ways the WHC helps a range of businesses develop good environmental stewardships practices for their working lands. While many of the energy companies WHC works with are already using the techniques they espouse, having a stamp of approval from an objective third party help build credibility and goodwill with customers, employees and regulators. Among the AGA member utilities that have met WHC’s “Wildlife at Work” program standards, which exceed state and federal regulatory requirements, are DTE Energy, Spectra Energy and Baltimore Gas & Electric (BGE).

Nearly three dozen DTE work sites have been WHC-certified over the past decade, including an 80-acre compressor site and a nearby 2,360-acre underground natural gas storage reservoir. Deer and wild turkey wander on the site of pipes, engines and equipment, while waterfowl paddle around a lake and an on-site cooling pond.

In 2007, WHC helped EQT develop a plan to assuage the concerns of the U.S. Army Corps of Engineers and the local community when the natural gas producer built a pipeline through eastern Kentucky. As part of the plan to ensure biodiversity, EQT used a native seed mix for its erosion control and vegetative cover requirements. Since 2011, when Spectra Energy acquired the pipeline from EQT, the utility has planted saplings along the right-of-way and remained a certified Wildlife at Work habitat.

Beginning in 2008, BGE worked with WHC to “green” its major hub for gas distribution lines as well as maintenance and construction activity. The 72-acre site now boasts the longest continuous riparian buffer in Baltimore and adjacent wetlands, four large grassy fields inhabited by Canada geese and birds, and a pollinator garden full of plants and scrubs for bees and butterflies.

To read the full article, click here. To see more from the October issue of the magazine, click here.

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Lisa Dundon October Marks National Cybersecurity Awareness Month 2014

In this day and age, nearly every aspect of our lives has become digital. Even when we’re not directly connected to the Internet, our critical infrastructure — the vast, worldwide connection of computers, data and websites supporting financial transactions, transportation systems, healthcare records, emergency response systems, personal communications and more — is and it impacts us all.

National Cybersecurity Awareness Month (NCSAM) – celebrated each October – was created to help engage and educate public and private sectors about the importance of staying safe online through special events and initiatives. Since its inception 11 years ago, NCSAM has grown exponentially, and information about online safety continues to adapt to the changing threats that exist, reaching consumers, small and medium-size businesses, corporations, educational institutions and people across the nation.

banner 300x250 October Marks National Cybersecurity Awareness Month 2014

According to the National Cybersecurity Alliance (NCSA), securing cyberspace, including the devices and networks we use, is a shared responsibility. Individual actions have a collective impact and using the Internet safely makes it more secure for everyone. If each person does their part by implementing stronger security practices, raising community awareness, educating family and friends, and training employees, our digital society will be safer and more resistant from cyber-attacks.

This year, each week of NCSAM has a theme to help focus on core issues:

  • Week 1 (October 1-3) – Stop. Think. Connect.
  • Week 2 (October 6-10) – Secure Development of IT Products
  • Week 3 (October 13-14) – Critical Infrastructure and The Internet
  • Week 4 (October 20-24) – Cybersecurity for Small- and Medium-Sized Businesses and Entrepreneurs
  • Week 5 (October 27-31) – Cybercrime and Law Enforcement

AGA will once-again be an active participant of NCSAM by posting blog articles related to the weekly themes, as well as daily content on our Facebook and Twitter pages using the official hashtag, #NCSAM. Let us know how your organization is informing utility customers about how to stay safe online in the comments section below. AGA will feature your efforts on our blog and social media accounts.

Posted in cybersecurity, education, events, safety, technology | Leave a comment

Lisa Dundon AGA Members Rank High In J.D. Power Customer Service Satisfaction Survey

Natural gas customer satisfaction of their utility service has grown positively for the third consecutive year, according to the 2014 Gas Utility Residential Customer Satisfaction Study, created by J.D. Power and Associates.

The recently released study measured residential customer satisfaction with gas utility companies by looking at six factors: billing and payment; price; corporate citizenship; communications; customer service; and field service.

Large (125,000 and 399,999 residential customers) and midsize (400,000 or more residential customers) utility companies were ranked in four geographic regions: East, Midwest, South and West. American Gas Association (AGA) members UGI Utilities, DTE Energy, Oklahoma Natural Gas and NW Natural ranked highest among large utilities, while Columbia Gas of Pennsylvania, Madison Gas and Electric, TECO Peoples Gas and Colorado Springs Utilities ranked highest among midsize utilities.

Other AGA members who were ranked second or third place in their respective utility size and region include: New Jersey Natural Gas, National Fuel Gas Company, Rochester Gas & Electric, Consumers Energy, MidAmerican Energy, Alliant Energy, CenterPoint Energy-South, Texas Gas Service, South Carolina Electric & Gas, Virginia Natural Gas, Southern California Gas Company and Southwest Gas.

According to the study, communication from gas utilities informing customers about efforts to keep energy costs low, as well as demonstrating leadership in the community are key drivers of satisfaction. The study, fielded between September 2013 and July 2014, was based on nearly 70,000 responses from residential customers of 83 large and midsize gas utilities across the U.S.

AGA utility members deliver clean and affordable natural gas to more than 177 million Americans, and are true partners in the communities they serve, some for as many as 100 years.

To learn more about the 2014 Gas Utility Residential Customer Satisfaction Study, click here.

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Lisa Dundon New Website Earning Rave Reviews for Citizens Energy Group

Guest Blogger: Sarah Holsapple, Media Relations/Spokesperson, Citizens Energy Group

After a year of hard work, AGA member utility Citizens Energy Group launched a new and improved website last month. The new site is receiving rave reviews from both customers and employees. While the website has the same URL as our previous site, CitizensEnergyGroup.com has a brand new look and feel. Before I explain the features of the new website, let me provide some background as to why Citizens developed it in the first place.

In early 2013, Citizens began an initiative we dubbed Voice of the Customer in which we proactively sought feedback on all our business practices, including our website. Through dozens of conversations, customers told us we needed to improve the design and navigation of our site. With customer service being a top priority at Citizens, we took their suggestions to heart.

Citizens Energy Group New Website Earning Rave Reviews for Citizens Energy GroupBesides the aesthetic differences to the website, we’ve added the following features to make the user experience more convenient:

  •  Fewer Clicks - Whether you’re looking for conservation tips or a link to pay your bill, our new website will get you there faster by offering just five category choices: My Account, My Home, My Business, Our Company and For Partners.
  • Personalized Dashboard – Our new customer dashboard provides links to customers’ current and previous bills. The dashboard also provides quick links to important topics including payment options, starting and stopping service and conservation tips.
  • Mobilization – In this day and age when many customers access our site on mobile devices, we’ve designed the site to be optimized for any screen size: smartphones, tablets, laptops and desktop computers.
  • Convenient Communication – Over the next year, Citizens will add even more functionality allowing you to enroll in budget billing or to make flexible payment arrangements. We’ll also let you choose how you hear from us whether via text, email or by phone.

Citizens promoted the new website, designed in-house and built by Bitwise Solutions, Inc., through a press release, an email to customers and various forms of social media. Our customers have been pleased with the change and are commenting about how easy it is to pay bills on the new site and how quickly they can find information. When it comes to interacting with customers, Citizens’ website is one of our most powerful tools. Now that this tool is updated, easy to access on any device and user-friendly, we’re proving to customers that their voices are being heard.
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Has your utility’s website recently gone through a redesign? Let AGA know in the comments section below.

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