Author Archives: Lisa O'Leary

Lisa O'Leary

About Lisa O'Leary

Lisa (Dundon) O'Leary is the Manager of Digital Communications for the American Gas Association. Prior to joining AGA, Lisa served as Manager of Multimedia Communications for the Senator John Heinz History Center, "the Smithsonian's home in Pittsburgh," and as a Web Producer at WPXI-TV, Channel 11 News in Pittsburgh, PA. Lisa is a graduate of the University of Pittsburgh with a bachelor’s degree in Communications.

Lisa O'Leary AGA Members Recognized in J.D. Power Customer Service Satisfaction Survey

Interaction with a customer service representative on the phone has driven satisfaction up significantly among natural gas utility business customers, according to the 2015 Gas Utility Residential Customer Satisfaction Study, created by J.D. Power and Associates.

Now in its 10th year, the study released in February measured residential customer satisfaction with gas utility companies by looking at six factors: billing and payment; field service; communications; customer service; corporate citizenship; and price.

Each utility company included in the study serves at least 25,000 business customers, or 3.4 million in total and were ranked in four geographic regions: East, Midwest, South and West. This year’s study was based on responses from more than 9,000 online interviews with business customers who spent at least $150 monthly on natural gas.

American Gas Association (AGA) members PSE&G (East), DTE Energy (Midwest), Alagasco (South), and Questar (West) ranked highest in overall satisfaction. Additional AGA members who were ranked among the top three in their respective region included: BG&E, National Fuel Gas Company, MidAmerican Energy, Black Hills Energy, Oklahoma Natural Gas, Atmos Energy, NW Natural, and Southwest Gas.

According to the study, satisfaction improves year over year for a majority of attributes that comprise the customer service factor, including courtesy of the representative; the representative’s concern for customer needs; the timeliness of resolving the problem, question, or request; and the promptness in speaking to a person. Another key finding of the study revealed that customer satisfaction with billing and payment is higher when statements include useful information, such as graphs or pictures.

AGA members deliver clean, efficient and affordable natural gas to more than 68 million residential, commercial and industrial customers in the U.S., and are true partners in the communities they serve, some for as many as 100 years.

To learn more about the 2015 Gas Utility Residential Customer Satisfaction Study, click here.

Posted in people, utility | Leave a comment

Lisa O'Leary The International Builders’ Show 2015

Nearly 125,000 home builders, remodelers, architects, designers and suppliers packed the aisles of the second annual Design & Construction Week at the Las Vegas Convention Center, helping the city achieve record-setting attendance for the month of January. The National Association of Home Builders’ (NAHB) International Builders’ Show and the National Kitchen and Bath Association’s Kitchen and Bath Industry Show (KBIS) co-located to offer an exhibition and educational program for all facets of the residential construction industry.

booth day 2

In its 69th year at the show, the American Gas Association (AGA) partnered with nearly a dozen natural gas appliance manufacturers to feature the latest industry technology in our 2,500 sq. ft. exhibit booth, powered entirely by an EcoPower micro CHP unit. Other manufacturers included Rinnai, Navien, Bradford White, Lennox, FiveStar, BSH Home Appliance, Marathon, Bevolo Gas and Electric Lighting and Dettson West. Booth newcomers included BlueStar and Earth’s Flame.

BlueStar attracted a lot of media attention, including HGTV who stopped by on the first day of the show to film their new range in the Pantone Color or the Year, Marsala. Their product was a great tie-in of both shows and attracted builders and designers alike.

BlueStar08

AGA booth attendees had the opportunity to register to win a natural gas lantern by RH Peterson. Since photos just didn’t do it justice, we put together a quick, 15 second video to share to help showcase the natural gas lantern which was used on AGA’s social media platforms. Congratulations to our lantern winner Randy Stovall, of Wichita, KS!

At the start of the second day of the show, AGA had the pleasure of hosting the NAHB Women in Professional Building Council breakfast at our booth. This is a long-standing tradition and we enjoy having this lively group with us each year.

women

This year’s celebrity sighting at the AGA booth was comedian and host of “Catch a Contractor,” Adam Carolla (right). He stopped by to learn about FireMagic Grills from RH Peterson Vice President Mike Waller (left).

Mike

On the third and final day, AGA took a tour of the sophisticated 2015 New American Home. AGA was a sponsor of the home and worked closely with Southwest Gas, who delivered natural gas to the home, while Questar Gas provided a bi-fuel Chevrolet pickup for display in the driveway.

Image Courtesy of www.tnah.com

Image Courtesy of www.tnah.com

AGA looks forward to returning to Vegas on January 19-21, 2016 when IBS and KBIS will join forces for the third year in a row. Last week, the two shows announced that they will continue to co-locate through 2020. For more information about next year’s show and beyond, contact Tracy Burleson at tburleson@aga.org.

For more photos of the Builders’ Show, check out AGA on Twitter, Facebook and Instagram.

Posted in appliances, CHP, International Builders' Show, Natural Gas, Natural Gas Market Indicators, technology | Leave a comment

Lisa O'Leary Bevolo Gas and Electric Lights

Guest Blogger: Adele Abboud, Sales Associate, Social Media Coordinator and Merchandiser, Bevolo Gas and Electric Lights*  

Bevolo logo_2

More than 177 million Americans use natural gas to cook a hot meal, heat their water or warm their houses. Not only does natural gas make appliances more efficient, but it can also offer a charming and efficient form of lighting.

CH-IMG_4738Bevolo Gas and Electric Lights began in the French Quarter in 1945 when Andrew Bevolo, Sr. revolutionized the production of gas lamps. He honed his metalworking skills while working for historic manufacturing companies, including Ford, Sikorsky, and Higgins. Bevolo’s master craftsmanship and artistic style was the perfect complement when paired with the talents of renowned architect A. Hays Town. Together, utilizing a hand riveting technique rather than brittle soldered joints, they created what would eventually become known as the original French Quarter Lamp.

Today, Bevolo’s gas burners provide a distinctive “bat-wing” shaped flame while offering the lowest BTU rating on the market. The burners, exclusive to Bevolo, cost approximately $7 to $11 per month to operate t 24/7.  Adding Bevolo lanterns to a home or building is simple. Bevolo offers a complimentary design and scaling service. To begin, email plans or pictures of the project you desire and Bevolo will make style and scale recommendations.

Bevolo gaslights burn in all 50 states and more than 34 countries. With an efficient burner, low environmental impact manufacturing process and sustainable materials, Bevolo lights last far beyond our lifetime.

To experience Bevolo natural gas lights in person, stop by the AGA booth (#C2615) during the International Builders’ Show in Las Vegas on Jan. 20-22.

*Statements of fact or opinion in this blog post are the responsibility of Bevolo alone and do not imply an opinion or endorsement on the part of the American Gas Association.

Posted in International Builders' Show, Natural Gas, technology | Leave a comment

Lisa O'Leary Vectren Named 2014 Business of the Year Honoree

Dayton Business of the Year AwardAGA members are partners in their communities, many who have served their customers for more than 100 years. Vectren Energy Delivery of Ohio has been recognized for its role in the community, being named a 2014 Business of the Year honoree by The Dayton Business Journal. Vectren is an award recipient in the category of “Community Supporter” along with the Heidelberg Distribution Company and The Standard Register Company.

Honorees are selected by a panel of guest judges and The Dayton Business Journal Editorial Board. The category winners are selected by a panel of outside judges who were selected from a group of 10 Regional Leader of the Year honorees for this year’s program.

Now in its thirteenth year, the Business of the Year awards program will culminate with a black-tie gala honoring the winners and other influential business leaders from prestigious small and large businesses on November 6 in Dayton, Ohio. At that time, the first, second and third place winners of each category will be revealed. Profiles of the finalists and winners will be published in a special Business of the Year supplement on November 7.

Please join AGA in congratulating Vectren for being selected as an honoree, as well as wishing them good luck in the “Community Supporter” category.

If your utility has recently been honored or won an award, please let AGA know in the comments section below or be e-mailing ldundon@aga.org.

Posted in community, events, Natural Gas, utility | Leave a comment