Author Archives: Lisa Dundon

Lisa Dundon

About Lisa Dundon

Lisa Dundon is the Manager of Digital Communications for the American Gas Association. Prior to joining AGA, Lisa served as Manager of Multimedia Communications for the Senator John Heinz History Center, "the Smithsonian's home in Pittsburgh," and as a Web Producer at WPXI-TV, Channel 11 News in Pittsburgh, PA. Lisa is a graduate of the University of Pittsburgh with a bachelor’s degree in Communications.

Lisa Dundon NW Natural Launches Online Tool to Assist Customers with Saving Energy and Money

This week, AGA member company NW Natural launched a new online tool designed to help the utility’s nearly 700,000 customers in Oregon and southwest Washington save energy and money.

The Energy Analyzer, available through NW Natural’s website, begins with a series of questions about customers’ energy use, including how much money they want to invest in potential projects. Once this step is completed, customers receive a wide range of suggestions to help improve the efficiency of their home based on varying factors including time, skill, budget and energy they’d like to save.

Developed with the help of the Energy Trust of Oregon, the Energy Analyzer also assists customers in comparing the amount of energy they use to similar homes in the surrounding area. Users can also sign up to receive ongoing e-mails reminding them to finish the energy-saving projects they’ve self-selected.

“Our customers are paying less for natural gas than they did 10 years ago,” said Cory Beck, NW Natural Communications & Internet Services Manager. “But, they can save even more money and energy when they take steps to improve the efficiency of their home.”

Customers who test out the Energy Analyzer from now through September 5 will automatically be entered into a contest to win a tankless water heater. Visit for complete contest rules.

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Lisa Dundon Better Business Bureau Recognizes CenterPoint Energy’s Commitment to Ethical Behavior

AGA member CenterPoint Energy was awarded last month with the Better Business Bureau (BBB) International Torch Award for Ethics, presented by the Council of Better Business Bureaus, recognizing businesses exhibiting outstanding ethical practices.

Candidates for this inaugural award had to have previously won their local Torch Award for Ethics, which CenterPoint Energy did in October 2013 in the largest business category by the BBB of Minnesota and North Dakota. In 2012, CenterPoint Energy was also named to the BBB Centennial Honor Roll, which salutes century-old companies that have supported BBB for most or all of its history.

CenterPointEnergy Jean Krause Better Business Bureau Recognizes CenterPoint Energy’s Commitment to Ethical Behavior

CenterPoint Energy Community Relations Director Jean Krause accepts the BBB International Torch Award for Ethics.
Image courtesy of CenterPoint Energy.

According to the BBB, the international award judges were impressed with CenterPoint Energy’s commitment to employees and ethical behavior. Each of the utility’s employees are required to take at least one continuing education course related to ethics each year. The judges also said they appreciated CenterPoint Energy’s motto, “Operating ethically is simply what we do.”

“This award reflects our employees’ commitment to providing safe and reliable service to our customers and communities every day,” said Joe Vortherms, Vice President of CenterPoint Energy Gas Operations in Minnesota. “We’re proud to say that we’ve been doing it for more than 140 years.”

AGA congratulates CenterPoint Energy on this prestigious international recognition for ethical behavior, as well as their continued commitment to safety, integrity and reliability.

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Lisa Dundon National Safety Month: AGA Reminds Public About Natural Gas Safety Methods

Each June, the National Safety Council (NSC) celebrates National Safety Month (NSM), an initiative to bring attention to the importance of safety and the prevalence of accidental injury. According to the NSC, accidental injuries lead to the deaths of about 120,000 people each year. In addition, 67 percent of deaths related to injuries are attributed to unintentional causes.

According to the NSC, this year’s theme, “Safety: It Takes All of Us,” was inspired by the idea of continuous risk reduction – a key pillar in the journey to safety excellence.  Each week during the month of June has focused on a specific safety theme. Week one centered on prescription drug abuse; week two highlighted the prevention of slips, trips and falls; week three spotlighted personal safety and awareness of one’s surroundings; and week four emphasized putting an end to distracted driving. Next week is considered a “bonus week” and will feature summer safety.

Safety is the top priority for the American Gas Association (AGA) and our more than 200 utility members across the country. AGA’s members continuously work to keep their communities safe and to help ensure our distribution and transmission system continues to be the safest and most reliable method of delivering energy in the nation. While the natural gas industry has multiple safeguards in place to protect their customers, AGA would like to take this opportunity during NSM to remind customers to actively participate through these methods:

  • Maintain gas appliances and fuel lines.
  • Call 811 before embarking on any excavation project – big or small.
  • Report the smell of natural gas immediately to your natural gas utility. Utilities odorize natural gas with Mercaptan, which smells similar to rotten eggs.
  • Be attentive to safety communications provided by your utility.

Many of these natural gas safety methods are highlighted in a video AGA released earlier this year to help educate the youth. The animated video, aimed at elementary and middle school aged children, explains which appliances use natural gas, how to identify a natural gas leak and what to do if a leak occurs. These key safety messages are not only critical to family and caregivers, but the next generation of utility customers. We encourage your company to share this video internally and on your social media platforms.

The NSC has asked the public to join the conversation about safety online by using the hashtags #NSM14 and #SafetyMonth on Twitter, and several AGA members and partners have been participating. Pacific Gas & Electric and the Exelon Corporation have been posting daily safety tips on their Twitter pages, along with Dig Safely New York.

PGE National Safety Month: AGA Reminds Public About Natural Gas Safety Methods

If your company has done something to promote NSM, let us know in the comments section below. AGA will feature member companies on our social media pages, as well as future blog posts.

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Lisa Dundon AGA Gets Social with Annual Financial Forum and Operations Conference

Meeting Organizers Add Free Mobile Apps for Attendees

Beginning this weekend, the American Gas Association (AGA) will feature two major events on our social media channels. First up, the 2014 Financial Forum in Miami, Florida on May 18 through May 20 will allow energy industry executives, security analysts, portfolio managers, rating agencies, and commercial and investment bankers to evaluate the outlook for the energy industry and individual companies. AGA will be livetweeting from the event and you can follow along by searching #AGAFF and @aga_naturalgas on Twitter.

Next on the agenda is the 2014 Operations Conference in Pittsburgh, Pennsylvania on May 20 through May 23. This event is the natural gas industry’s premier gathering of gas utilities and transmission company operations management from across the world. Participants will share technical knowledge, as well as the latest strategies and best practices to safely and reliably deliver natural gas. Join the conversation on Twitter using #AGAOps and follow @aga_naturalgas for live updates from the conference.

Both events are also offering free mobile apps for attendees that feature programs, agendas, attendee lists and more. The mobile app for the Financial Forum, sponsored by Wells Fargo, is available by typing onto your smartphone or tablet’s internet browser. For the mobile app for the Operations Conference, type onto your smartphone or tablet’s internet browser.

AGA will also be keeping a close eye on Call 811-sponsored jockey Victor Espinoza as he rides Derby-winning California Chrome in the second jewel of the Triple Crown, the Preakness Stakes, on Saturday afternoon. Thanks in part to nearly 40 members of the Common Ground Alliance, an organization dedicated to educating professionals and homeowners about the importance of following safe digging procedures, millions of viewers around the world will be reminded of the importance to “Call 811 Before You Dig.“

We hope you’ll join us in the many exciting conversations we’ll be having online in the coming days.

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