Category Archives: Natural Gas

Lisa O'Leary Atmos Energy Receives First Annual AGA Safety Awareness Video Excellence Award

While natural gas utilities are dedicated to enhancing the safety of their operations, public awareness is a critical part of safe natural gas delivery. Finding effective ways to spread safety messages goes a long way toward ensuring that everyone can safely enjoy the benefits of natural gas.

This year, the American Gas Association (AGA) held our first annual AGA Safety Awareness Video Excellence (SAVE) Award, recognizing the outstanding contributions utilities across the country make in advancing natural gas safety communications.

(From L-R: Ronald Bradley, VP, Gas Operations, PECO Energy and AGA Operations Conference Chairman; Michael Haefner, Executive VP, Atmos Energy; Jeff Knights, VP, Technical Services - Mid-Texas Division, Atmos Energy; Christina Sames, VP, Operations & Engineering, AGA)

(From L-R: Ronald Bradley, VP, Gas Operations, PECO Energy and AGA Operations Conference Chairman; Michael Haefner, Executive VP, Atmos Energy; Jeff Knights, VP, Technical Services – Mid-Texas Division, Atmos Energy; Christina Sames, VP, Operations & Engineering, AGA)

AGA is pleased to announce the 2015 overall award recipient is Atmos Energy for their video submission, “Do You Dig It? Always Call Before You Dig”.  We’d also like to congratulate Co Serve for receiving the most public votes on AGA’s Facebook page for its “Mr. Diggs Gets the 411 on 811 (Armadillo Whisperer)” video.

AGA received many great submissions, and we encourage everyone to check them out on AGA’s YouTube channel by clicking on the “AGA Safety Video Award Submissions 2015″ playlist. Details about the 2016 SAVE Award will be posted on AGA’s website at a later date. In the meantime, share the creative ways your company is spreading natural gas safety messages in the comments section below and you may be featured in an upcoming AGA blog post.

Posted in 811, community, education, Natural Gas, people, safety, technology, video | Leave a comment

Chris McGill Natural Gas Market Indicators: May 28, 2015

The early pattern for natural gas markets this spring, as we move to summer, has been for prompt-month pricing at Henry Hub to strengthen to $3 per MMBtu or slightly more, then fall back to below $3, then cycle again. Testing that upper bound will now begin to depend on seasonal power generation loads and continued efforts to refill underground storage.

This is the time of year when we normally begin to talk about the coming hurricane season and how that might influence markets through supply disruptions. Early prognostications of the June to November period generally point to less than normal activity for the Atlantic basin, which brings us back to watching market fundamentals – volumes of domestic production, cross border trade between the United States, Canada and Mexico and cooling loads, particularly in the Midwest, South, Middle Atlantic and Northeast, as the keys to understanding market pressures this summer.

Visit this link to download the full Natural Gas Market Indicators report. Topics covered in this week’s report include: Reported Prices, Weather, Working Gas in Underground Storage, Natural Gas Production, Shale Gas, Rig Counts, Pipeline Imports and Exports, and LNG Markets.

Please direct questions and comments to Chris McGill at cmcgill@aga.org or Richard Meyer at rmeyer@aga.org.

Posted in Natural Gas, Natural Gas Market Indicators, weather | Leave a comment

Lisa O'Leary AGA Financial Forum 2015: Investing in America’s Energy Future

Nearly 550 attendees traveled to Palm Desert, California earlier this week for the 2015 American Gas Association (AGA) Financial Forum. Energy industry executives, security analysts, portfolio managers, rating agencies, and commercial and investment bankers came together to discuss the outlook for the energy industry and individual AGA member companies.

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In addition to nearly 25 formal company presentations, the Financial Forum offered a structured program of technical workshops, financial community visitation tables and organized company dinners to provide substantial time for assessment of company opportunities.

Chris McGill

During the General Session, AGA Vice President of Policy Analysis Chris McGill moderated a panel entitled, “A Long-Term Energy Market with $50 Oil – Impact to Economy and Natural Gas Sector,” which included executives from Ponderosa Advisors LLC, the Natural Gas Supply Association, NiSource Inc., and Devon Energy Corp.  The speakers on the panel discussed the dynamics of moving from an energy market dominated by scarcity to one of abundance, as well as how this may impact the United States’ energy future.

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At the conclusion of the Financial Forum, the 2014 Chairman of the AGA Finance Committee Andrew Evans, of AGL Resources, handed over the reins to current Vice Chairman Steven Rasche, of The Laclede Group Inc. The AGA Finance Committee looks forward to working closely with Rasche throughout the next year, as well as hosting the 2016 Financial Forum next May in Naples, Florida.

Victor Espinoza preakness stakes

Photo Credit: Associated Press

AGA cheered on Call 811-sponsored jockey Victor Espinoza from the Financial Forum as he rode Derby-winning American Pharaoh to victory in the Preakness Stakes. Thanks in part to more than 30 members of the Common Ground Alliance, an organization dedicated to educating professionals and homeowners about the importance of following safe digging procedures, 10 million viewers around the world were reminded of the importance to “Call 811 Before You Dig.” AGA will be watching Espinoza race for the third and final jewel of the Triple Crown, the Belmont Stakes, on Saturday, June 6.

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Christina Nyquist Meeting the Needs of the Modern Natural Gas Customer

2015 EEI/AGA Customer Service Conference Explores the Opportunities and Challenges of the Digital Age

Did you know that the average American home has 26 appliances? Since Robert Bunsen invented the first natural gas burner in 1885, we’ve come to rely on a diverse array of household tools to provide essential daily needs like heating, cooling, cooking and bathing. Our dependence on these appliances makes seamless energy delivery critical, and energy utilities are dedicated to meeting the needs of their customers.

For decades, the Edison Electric Institute (EEI)/American Gas Association (AGA) Customer Service Conference has been the leading energy utility customer service conference in the world, bringing together energy and natural gas utility professionals to discuss ways to better serve customers and enhance energy delivery. At this year’s conference in Washington, D.C., the core tradition of reliably and safely delivering energy while providing excellent service remained the theme, as attendees discussed how to leverage and manage technology to further enhance the modern customer experience.

AGA Senior Vice President and COO Lori Traweek speaks on panel discussing “Perspectives on Utility Customer Service in the Future.” L-R: Charles Dickerson, Pepco; Tanya Hudson, Washington Gas; Rick Tempchin, EEI; The Honorable Branko Terzic, FinMetrix LP.

AGA Senior Vice President and COO Lori Traweek speaks on panel discussing “Perspectives on Utility Customer Service in the Future.” L-R: Charles Dickerson, Pepco; Tanya Hudson, Washington Gas; Rick Tempchin, EEI; The Honorable Branko Terzic, FinMetrix LP.

Today’s technology landscape has changed the way we use energy, as well as customers’ expectations for interacting with their local utilities. Attendees heard from panels and participated in workshops on leading customer service practices and emerging trends, challenges and opportunities, with remarks from industry leaders including AGA Chairman and President and CEO of WGL Holdings, Inc. Terry McCallister and AGA COO and Senior Vice President Lori Traweek. Discussions explored how to use online and digital platforms to provide greater flexibility, better communication with customers, response during emergencies and facilitate bill paying. More and more, energy utilities are offering mobile and online platforms for bill payment and outage communications and alerts. Utilities are also leveraging social media channels and online chat platforms to build relationships, talk with customers, increase engagement and spread important messages. And innovations in technology throughout the energy delivery chain have made the process safer, more reliable and more efficient than ever.

Yet along with these tremendous opportunities to provide solutions for customers, the digital world has created new challenges – particularly on the security front. As more functions and data move online, working to ensure that utility systems are secure from cyber threats grows increasingly critical. Defense expert and author of the book America the Vulnerable Joel Brenner delivered the keynote address, detailing the ever-changing threats posed by cyber hackers and attackers. Throughout the conference, panelists and breakout sessions examined today’s threats to energy delivery and customer privacy, and leading practices to combat those threats. Safety has always been the core value for natural gas utilities, and AGA and its member companies continue to work to enhance both the physical and cyber security of their delivery systems.

Joel Brenner, author of American the Vulnerable, discusses “Utility Customer Service in a Vulnerable World” at EEI/AGA CSC 2015.

Joel Brenner, author of American the Vulnerable, discusses “Utility Customer Service in a Vulnerable World” at EEI/AGA CSC 2015.

For nearly 200 years, natural gas utilities have delivered energy to homes and businesses. Though technology has changed, their commitment to safe, reliable energy delivery and exemplary customer service has stayed strong. In April 2016, the EEI/AGA Customer Service Conference will join CS Week – the largest utility-focused customer service conference in the world. Transitioning to CS Week provides all of the benefits of the EEI/AGA Customer Service Conference on a larger scale, and AGA looks forward to continuing to elevate the natural gas customer experience.

Posted in Natural Gas, people, technology, utility | Leave a comment