Category Archives: technology

Tracy Burleson Join AGA at the 2016 International Builders’ Show

In 2016, the International Builders’ Show (IBS) and the Kitchen & Bath Industry Show (KBIS) will again co-locate at the Las Vegas Convention Center to create Design and Construction Week. The two events will remain separate and distinct shows held simultaneously, January 19 – 21, 2016. One badge will provide access to all the exhibits with an estimated 90,000 attendees.

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As these build and design professionals enter the exhibition hall, the natural gas industry exhibit will be one of the first exhibits they see. This 2,500-square-foot exhibit will be the result of an important partnership between AGA members and manufacturers of gas appliances demonstrating the latest, most innovative technologies available to consumers. These manufacturers include Bevelo Gas & Electric Lights, BlueStar, FiveStar, Dettson Industries, Lennox Industries Inc., Marathon Engine Systems, Navien, Rinnai Corporation and RH Peterson Co.

Atmos Energy volunteers

With the ups and downs on the road to a normal housing market, this month builder confidence reached its highest level since November 2005. IBS 2016 promises to be a successful event delivering the largest number of building professionals in one location. If you are interested in supporting the natural gas industry efforts at IBS as a volunteer or manufacturer, please contact Tracy Burleson at tburleson@aga.org.

To see video highlights of AGA’s booth and manufacturers from the 2015 International Builders’ Show, click on the video below:

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Lisa O'Leary Atmos Energy Receives First Annual AGA Safety Awareness Video Excellence Award

While natural gas utilities are dedicated to enhancing the safety of their operations, public awareness is a critical part of safe natural gas delivery. Finding effective ways to spread safety messages goes a long way toward ensuring that everyone can safely enjoy the benefits of natural gas.

This year, the American Gas Association (AGA) held our first annual AGA Safety Awareness Video Excellence (SAVE) Award, recognizing the outstanding contributions utilities across the country make in advancing natural gas safety communications.

(From L-R: Ronald Bradley, VP, Gas Operations, PECO Energy and AGA Operations Conference Chairman; Michael Haefner, Executive VP, Atmos Energy; Jeff Knights, VP, Technical Services - Mid-Texas Division, Atmos Energy; Christina Sames, VP, Operations & Engineering, AGA)

(From L-R: Ronald Bradley, VP, Gas Operations, PECO Energy and AGA Operations Conference Chairman; Michael Haefner, Executive VP, Atmos Energy; Jeff Knights, VP, Technical Services – Mid-Texas Division, Atmos Energy; Christina Sames, VP, Operations & Engineering, AGA)

AGA is pleased to announce the 2015 overall award recipient is Atmos Energy for their video submission, “Do You Dig It? Always Call Before You Dig”.  We’d also like to congratulate Co Serve for receiving the most public votes on AGA’s Facebook page for its “Mr. Diggs Gets the 411 on 811 (Armadillo Whisperer)” video.

AGA received many great submissions, and we encourage everyone to check them out on AGA’s YouTube channel by clicking on the “AGA Safety Video Award Submissions 2015″ playlist. Details about the 2016 SAVE Award will be posted on AGA’s website at a later date. In the meantime, share the creative ways your company is spreading natural gas safety messages in the comments section below and you may be featured in an upcoming AGA blog post.

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Christina Nyquist Meeting the Needs of the Modern Natural Gas Customer

2015 EEI/AGA Customer Service Conference Explores the Opportunities and Challenges of the Digital Age

Did you know that the average American home has 26 appliances? Since Robert Bunsen invented the first natural gas burner in 1885, we’ve come to rely on a diverse array of household tools to provide essential daily needs like heating, cooling, cooking and bathing. Our dependence on these appliances makes seamless energy delivery critical, and energy utilities are dedicated to meeting the needs of their customers.

For decades, the Edison Electric Institute (EEI)/American Gas Association (AGA) Customer Service Conference has been the leading energy utility customer service conference in the world, bringing together energy and natural gas utility professionals to discuss ways to better serve customers and enhance energy delivery. At this year’s conference in Washington, D.C., the core tradition of reliably and safely delivering energy while providing excellent service remained the theme, as attendees discussed how to leverage and manage technology to further enhance the modern customer experience.

AGA Senior Vice President and COO Lori Traweek speaks on panel discussing “Perspectives on Utility Customer Service in the Future.” L-R: Charles Dickerson, Pepco; Tanya Hudson, Washington Gas; Rick Tempchin, EEI; The Honorable Branko Terzic, FinMetrix LP.

AGA Senior Vice President and COO Lori Traweek speaks on panel discussing “Perspectives on Utility Customer Service in the Future.” L-R: Charles Dickerson, Pepco; Tanya Hudson, Washington Gas; Rick Tempchin, EEI; The Honorable Branko Terzic, FinMetrix LP.

Today’s technology landscape has changed the way we use energy, as well as customers’ expectations for interacting with their local utilities. Attendees heard from panels and participated in workshops on leading customer service practices and emerging trends, challenges and opportunities, with remarks from industry leaders including AGA Chairman and President and CEO of WGL Holdings, Inc. Terry McCallister and AGA COO and Senior Vice President Lori Traweek. Discussions explored how to use online and digital platforms to provide greater flexibility, better communication with customers, response during emergencies and facilitate bill paying. More and more, energy utilities are offering mobile and online platforms for bill payment and outage communications and alerts. Utilities are also leveraging social media channels and online chat platforms to build relationships, talk with customers, increase engagement and spread important messages. And innovations in technology throughout the energy delivery chain have made the process safer, more reliable and more efficient than ever.

Yet along with these tremendous opportunities to provide solutions for customers, the digital world has created new challenges – particularly on the security front. As more functions and data move online, working to ensure that utility systems are secure from cyber threats grows increasingly critical. Defense expert and author of the book America the Vulnerable Joel Brenner delivered the keynote address, detailing the ever-changing threats posed by cyber hackers and attackers. Throughout the conference, panelists and breakout sessions examined today’s threats to energy delivery and customer privacy, and leading practices to combat those threats. Safety has always been the core value for natural gas utilities, and AGA and its member companies continue to work to enhance both the physical and cyber security of their delivery systems.

Joel Brenner, author of American the Vulnerable, discusses “Utility Customer Service in a Vulnerable World” at EEI/AGA CSC 2015.

Joel Brenner, author of American the Vulnerable, discusses “Utility Customer Service in a Vulnerable World” at EEI/AGA CSC 2015.

For nearly 200 years, natural gas utilities have delivered energy to homes and businesses. Though technology has changed, their commitment to safe, reliable energy delivery and exemplary customer service has stayed strong. In April 2016, the EEI/AGA Customer Service Conference will join CS Week – the largest utility-focused customer service conference in the world. Transitioning to CS Week provides all of the benefits of the EEI/AGA Customer Service Conference on a larger scale, and AGA looks forward to continuing to elevate the natural gas customer experience.

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Richard Meyer Natural Gas Market Indicators: April 15, 2015

A new study from Washington State University shows that methane emissions from U.S. natural gas distribution systems are 70 percent below current Environmental Protection Agency (EPA) estimates of those emissions. Based on data collected from pipeline leaks, meter and regulator stations, and city gates within 13 utility systems across the country, the study’s authors found that emissions from local distribution companies (LDCs) have decreased over the past 20 years due to upgrades, changes in pipeline materials, and better leak detection and survey methods.

As we often report here in the “Market Indicators” blog articles, industry experience and performance exists on a spectrum – one that is often improving in terms of practices and technologies, as well as the regulatory precepts that oversee these activities. This study demonstrates improvements to gas utility system safety and environmental performance, but it is also part of a larger industry trend of better overall performance.

Visit this link to download the full Natural Gas Market Indicators report. Topics covered in this week’s report include: Reported Prices, Weather, Working Gas in Underground Storage, Natural Gas Production, Shale Gas, Rig Counts, Pipeline Imports and Exports, and LNG Markets.

Please direct questions and comments to Chris McGill at cmcgill@aga.org or Richard Meyer at rmeyer@aga.org.

Posted in Natural Gas, Natural Gas Market Indicators, safety, technology, utility | Leave a comment