Jim is the Staff Executive for the Customer Service Committee and the Technology Advisory Council for the American Gas Association.
In his capacity as Staff Executive for the Customer Service Committee Jim has a variety of responsibilities. The largest product of the committee is its annual Customer Service Conference and Exposition held each spring. The committee also sponsors an annual customer service benchmarking effort called DataSource. The benchmarking effort is completed by a best practices workshop in the fall. Finally, the committee provides an Uncollectibles Workshop and an SOS program. Jim is the AGA subject matter expert on customer service matters.
In his capacity as Staff Executive for the Technology Advisory Council Jim coordinates two meetings per year and serves as point of contact for the council’s SOS Porgram. Jim is the subject matter expert for technology matters. Jim is also the Managing Director, Information Technology for the American Gas Association (www.aga.org), and has been since 1998.
Jim has been married to his wife, Marianne, for the past 20 years and lives in Gaithersburg, Maryland. They have three children, Joanna, 17, James, 13, and Jonathan, 11.