Richard Meyer Natural Gas Market Indicators

Late May and June tend to be the strongest period for underground storage injections and that strength is beginning to show. Storage injections this year are rapidly
catching up with the five-year average, however, injections could be tempered by near-term natural gas demand for power generation, particularly during July and August. Toss in expectations for an active hurricane season and counts of gas-directed drilling rigs and the formula for what makes summer markets begins to take shape.

On the supply side, record daily production levels seem to have leveled off. However, what was a record last year in overall natural gas demand, according to the Energy Information Administration, is already being surpassed by about 4.5 percent year-to-date.

Visit this link to download the full Natural Gas Market Indicators. Topics covered include: Reported Prices, Weather, Working Gas in Underground Storage, Natural Gas Production, Rig Counts, Pipeline Imports and Exports, and LNG Markets.

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Dan Gibson Getting ready for the 2011 AGA Operations Conference

If you’re gearing up for the 2011 AGA operations conference, or as it’s officially called the Operations Conference & Biennial Exhibition, I’ve got some last-minute notes to help you make the most of your conference experience. We’re actually doing a series of these during the week to highlight what’s going on at the event so be sure to check back.

First, as a good part of my world functions around the web, I wanted to let you know that we started a twitter hashtag for the event. It’s #agaops. So, if you’re commenting on the conference use #agaops with your tweet and anyone searching #agaops on twitter will see the message. Juanita Spence, part of our operations team, has already started tweeting about the event and even posted a few pictures.

You can also use the hashtag if you’re looking for help with something. We’ll be monitoring #agaops and will try to point you in right direction when we see your question. Twitter is great to use if you need help at the actual event. I’ve used twitter at events before to find people at the event when I didn’t have their contact information readily available or was in a place too loud to talk. People are already starting to use it, including a few of our exhibitors. Maybe there are a few giveaways in our future icon smile Getting ready for the 2011 AGA Operations Conference .

Second, be sure to visit the event landing page on aga.org to get copies of conference materials. They’ll be around the registration and exhibition areas to be sure, but in a pinch, here’s a link to download what you need to find your way around.

You’ll find everything from the conference-at-a-glance to the final program, and even a listing of the exhibitors and fun things to do in the area. I went ahead and grabbed the conference-at-a-glance for tonight and tomorrow for you. Click the image below to get the full pdf.

110524 at a glance Getting ready for the 2011 AGA Operations Conference

Finally, and most important, be sure to take advantage of being at the event. While we’ve all learned to get amazing things done by collaborating in our digital worlds, there is no substitute for actually being to look someone in the eye, smile and say “hello.” These are the type of networking events that help build lifelong relationships. So, when you’re at the Grand Opening Reception this evening, take a little time to make a new acquaintance.

Leave us a comment below or jump over to twitter and let us know what you think. Be sure to use the #agaops hashtag so we can find you. Here’s a link if you want to learn more about hashtags and how to use them.

Operations Conference & Biennial Exhibition

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Bruce Kauffmann Your Friendly Neighborhood Natural Gas Utility

The cover story for the May issue of American Gas magazine, titled “Fueling America,” and AGA President and CEO Dave McCurdy’s president’s message in that issue both talk about how little understood is the role that local natural gas utilities play in the local communities in which they operate.

Yes, those local utilities deliver clean, reliable natural gas to the homes, businesses and industries in cities and towns across America, but they also are connected to their customers in ways that go far beyond their natural gas pipe in the ground.

They also are connected by the significant economic impact they have on their local communities.  A recent study says that America’s natural gas industry is responsible for 2.8 million American jobs, of which more than 600,000 are the direct result of finding, producing and delivering natural gas to customers.  In addition, more than 700,000 jobs are the indirect result of our industry—that is, these jobs are created by companies that sell products and services to the natural gas industry.   And finally, 1.5 million American jobs are the result of the consumer spending done by the workers in those direct and indirect natural gas industry jobs—what is sometimes called the “induced result” of our industry.

All total, according to the study, 31 states have at least 10,000 jobs related to the natural gas industry, which is a significant economic impact that is felt in communities around the nation.

Local natural gas utilities also are connected to their communities by the civic pride and local commitment so proudly exhibited by their employees.  Nationwide natural gas utilities, driven by the charitable giving of their employees, contribute nearly $3 billion to energy assistance programs for low-income families struggling to pay their energy bills.  These utility employees are also leaders in charitable giving and corporate philanthropy, donating money to help their communities in everything from education, to local business development to making sure less fortunate children have a present to open on Christmas day.

And finally, natural gas utilities and their employees work with local business and political leaders to attract new businesses to their communities, thereby increasing local jobs and local tax revenues, while also increasing the number of natural gas utility customers.

In sum the local natural gas utility and its employees know that being a good neighbor and friend is good for the soul as well as good for business.  As AGA President McCurdy puts it in his president’s message, “The more thriving and vital the community is, the more thriving and vital its natural gas utility is—and vice versa.”

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Jim Linn Connecting Customer Service and Low-Income Best Practices

This year’s AGA/EEI Customer Service Conference and Exposition was the first time we connected the conference with the Low-Income/At-Risk Customers Best Practices Workshop.  With the recent reduction in LIHEAP funding, care for low-income customers is a front-of-mind issue and the topic was woven through much of the conference content.

AGA Chairman and President and CEO of AGL Resources, John Somerhalder and President and CEO of Ameren Missouri, Warner Baxter addressed conference attendees giving a CEO perspective of customer service in the utility industry.

In addition to low-income, other topics explored in the general session context were energy efficiency, customer satisfaction, smart grid, energy theft and social media.  Each of these are of significant concern to today’s utility customer service leaders.  Many of these topics were explored in greater detail in the breakout sessions. Breakout tracks included: Call Centers, Credit and Collections, Billing and Payment Processing, Commercial and Industrial Account Management, Meter Reading, Field Service, Revenue Protection and Low-Income/At-Risk Customers.

Industry partners filled nearly 60 booths in the exhibit hall and shared products and services complementing utility customer service with attendees.  Networking sessions provided opportunities for attendees to connect with both colleagues in other companies and industry partners.  Many existing friendships were strengthened and many new networking connections were developed.  At the Tuesday Evening Social at Raglan Road Irish Pub our own Angelo Shaw from Laclede Gas Company played his sax with the band on several numbers and brought the house down! You can see pictures from the conference below. We posted even more to our Flickr stream.

We are looking forward to continuing the success with this year’s conference next year at the 2012 AGA/EEI Customer Service Conference and Exposition and Low-Income/At-Risk Customers Best Practices Workshop at the Omni Fort Worth in Fort Worth Texas April 30, 2012 through May 3, 2012.  Keep an eye on the AGA website for more information.

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